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Common Zoom problems and how to fix them.

After that, click the lock icon and enter your password to make changes. You can then click Camera from the sidebar and make sure your desired web browser and Zoom are checked. Note: Some laptops also have a physical webcam switch that must be enabled to allow the webcam to function properly. Double-check that yours is in the right position if you have one.

If all else fails, uninstall the software. The next time you try to join or start a virtual meeting, the web browser client should download the software for you. You also can manually install the software from Zoom. Another common problem with Zoom is an audio echo during a meeting.

If you hear an audio echo or feedback, there are three possible reasons why. Someone could have both computer and telephone audio active at the same time. In this case, ask them to either hang up on the telephone call or exit the PC-based audio during the conference by clicking the up arrow icon next to the microphone icon and choosing Leave Computer Audio.

Computer or telephone speakers might be too close to each other. Ask the two people that are too close to each other to move apart or shut a door. You could also ask one of them to leave the audio conference or mute audio on their device; though muting by itself may not always be as effective in reducing the echo.

Using headphones helps reduce the echoing effect, too. Multiple computers with active audio could be in the same conference room. Again, ask the two people that are too close to each other to move apart or close a door. You can also ask one of them to leave the audio conference, mute audio on their device, or wear headphones. Lagging and freezing usually indicate a problem with your internet connection. On a mobile device, move to an area with a better connection to see if this helps.

On PCs, stick with a wired Ethernet connection, if possible. Aim for the right internet speeds for a successful video chat. When talking with multiple people in a team setting, you want the upload speed around 1Mbps and the download speed around Kbps.

You can always check your current speeds with a quick internet speed test. If the speeds are undesirable, repeat Solution 1. Also, you can check out our tips on how to increase internet speed. When you buy through links on our site, we may earn an affiliate commission. Learn more.

Pocket-lint – As more and more people turn to services like Zoom , many are encountering problems that need fixing, and if that’s you, don’t worry – we’ve got you covered with some of the quickest and easiest fixes for Zoom problems if you run into troubles. First and foremost, if you can’t get Zoom to work, you should check Zoom’s service status to see if the problem is at Zoom’s end. Point your browser at status. Shut down apps you’re not using: Zoom and any video application can be demanding on your computer and internet connection, so it’s worth shutting down apps you don’t need if you’re having problems.

That frees up resources for Zoom to use. Make sure you’re using the latest version of Zoom: There have been a number of Zoom updates recently, the latest version at the time of writing is Zoom 5. You’ll usually be prompted to update when you open Zoom if there’s an update, but it’s always worth checking, as some features change between updates.

My app keeps crashing or closing: First of all, do both of the things above. If you’re still having problems, try restarting your computer. If that doesn’t solve it, check if there are any software updates for your computer.

Zoom says my connection is unstable: Unfortunatly this happens from time to time. This is a local connection problem so the first thing is to check your Wi-Fi connection or wired connection. It’s worth running a speed test – just Google speed test and you’ll get the option to run a quick test where you can see if there really is a speed problem. If you’re using Wi-Fi, see if you can plug into a wired connection instead, as it’s likely to be more stable than Wi-Fi, or move closer to your router.

This is definitely worth doing if you always have a connection problem on Zoom. If it’s a one-off problem, there’s likely nothing you can do about it except wait for the problem to pass – you could try stopping all other activity on your connection to let Zoom have all the bandwidth available.

Check you’re not muted: When you join a Zoom meeting you’ll normally have to click to activate the microphone, because you’re muted. Look for the microphone icon in the bottom left hand corner, if it’s crossed out, click it to unmute your microphone. If you’re on the mobile app, you’ll have to “join with audio” to be able to speak or hear sound. Let’s go over how to troubleshoot Zoom microphone and speaker issues now.

If you can’t hear others in your Zoom meeting, but they can hear you, check your iPhone or iPad’s speakers in another app to see if they’re working. If you can play music or hear the audio on a regular phone call, the issue is not with your speakers. You can also share the troubleshooting steps below with other members of your Zoom meeting. They may be muted, or may not have connected their audio.

The first thing to keep in mind when your Zoom audio isn’t working and you can’t hear the other people on the call, is that you might not have tapped Call using Internet Audio at the beginning of the call. If you tapped Cancel, instead, you can still enable internet audio.

If you can’t hear others in your Zoom meeting, but they can hear you, check your Mac’s speakers in another app to see if they’re working. If you can play music or hear the audio from other applications, the issue is not with your speakers. You can share the troubleshooting steps below with other members of your Zoom meeting.

Once you’ve got your audio working correctly, you can also make sure you’re displaying the correct name by learning how to change your name on Zoom.

One of the easiest steps to take is to be sure you’ve allowed Zoom Microphone access on your Mac. To do this:. The first thing to keep in mind when your Zoom audio isn’t working and you can’t hear the other people on the call, is that you might be muted.

As on your iPhone or iPad, if the microphone icon at the bottom of the screen says Unmute and has a red slash through it, click it to unmute yourself. Common audio problem during Zoom calls include background noise and echoes during a call.

For echoes during a call, limit the audio input by making sure you haven’t placed or joined your Zoom call from more than one device at a time, such as your phone and computer.

If you do have two devices active, leave the call on one of them. If your computer has external speakers connected, you can move the speakers further away from each other to reduce feedback and echo. If the problem persists, you can disable your external speakers and use the built-in ones instead.

An additional, related issue, can happen if more than one person has joined the same Zoom meeting in the same office or household. In this case, attendees should go to separate rooms or, if they share an office, one person should mute their audio. Alternately, one or both people can use headphones. Zoom also has settings that can suppress background noise and echoes. To access and turn these on:. Make sure you’re using the latest version of Zoom.

Mic not working in zoom only

 
Fix Zoom Microphone Problems · 1. Go to the computer’s System Preferences · 2. Select Sound · 3. Select Input · 4. Check that a device is selected under ‘Select a. When you get to the meeting you may find the mic has stopped working again. At this point, with the meeting already joined, go back to Audio.