For all apps, including the laptop’s basic camera app, a grey screen with a “No Camera” icon is displayed in place of the video feed. The light next to the camera still illuminates when I attempt to use my camera, but nothing can be seen on my screen or other persons’ screens on Zoom for example.

The computer is a Windows Lenovo. I have updated my computer to its latest settings, checked that all permissions are set to allow use of the camera in settings, and checked that the Integrated Camera is enabled in the Device Manager.

Is there another way for me to fix this problem? I understand that you are unable to access Camera on your computer. Ideally, we face this issue if the Camera is turned off. If you are using a Laptop, you may want to check the keyboard to see if you have the option to enable Camera from the keyboard.

However, I would suggest you to refer the steps mentioned in the Lenovo article Webcam or camera not working or cannot turn on. For additional information, see Camera doesn’t work in Windows Was this reply helpful? Yes No.

Sorry this didn’t help. Choose where you want to search below Search Search the Community. Search the community and support articles Windows Windows 10 Search Community member.

This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. Hi, Thank you for writing to Microsoft Community Forums. Let us know the results, we will be glad to help you further.

Thanks for your feedback. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. John DeV Independent Advisor. Hello DrewMariani, Good day! I’m John Dev a Windows user like you and I’ll be happy to assist you today. I know this has been difficult for you, Rest assured, I’m going to do my best to help you. Kindly try the suggested methods below 1. Some laptops have a privacy switch or a camera shutter key that can be used to turn off your webcam and prevent it from being used.

Please try checking the link below for more details. Kindly let me know if this helps or if you have any further concerns. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP Potentially Unwanted Products.

Thoroughly research any product advertised on the site before you decide to download and install it. This site in other languages x.

Webcam Not Working on Windows 10, 7, Mac, Lenovo, Dell, HP, Zoom, Logitech

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I have gone to settings and given permission for Zoom to use the integrated camera. It gets me in with video, however when I “stop video” and then try to resume video, Zoom gives me a message that the integrated camera is not recognized. In addition, the camera freezes almost every meeting. I have a feeling this is an issue particular to Lenovo.

Any suggestions? Our apologies for the late reply to your thread. My first thought would be making sure the Zoom Client, laptop OS and drivers are up to date.

You can update your Zoom Client from the home page: Select your Avatar button Top Right on the Zoom app home page and scroll down to “Check for updates”, or go to zoom.

If you have an IT administrator that controls the software you may want to open a ticket with your internal IT team to do this, as well as the following steps below You may want to ensure your Win OS is up to date, and maybe most of all, validate that the camera driver settings are on latest version as well. Again, if you do not have admin control for your laptop it may be best to engage your IT for help with these steps. If you are still having issues it may be time to open a Zoom support ticket, either directly or via your IT team.

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